AML & Fraud Prevention

1. Purpose

This Statement outlines the measures implemented by Vectara Systems Ltd ("Company") to prevent fraud, abuse, and unlawful use of the Platform and AI Services.

This document provides a high-level overview of the Company’s approach and should be read together with the Terms, Acceptable Use Policy, and Privacy Policy.

2. Risk-Based Approach

The Company applies a proportionate, risk-based approach to detecting and preventing fraudulent or abusive activity.

The level of monitoring and control may vary depending on factors such as:

• account behaviour and usage patterns;
• transaction characteristics (e.g. frequency, volume);
• geographic location;
• signals provided by payment processors or security systems.

3. Fraud Prevention Measures

To protect the Platform and its Users, the Company may implement measures including:

• monitoring account activity for unusual or suspicious behaviour;
• detecting patterns consistent with fraud, abuse, or misuse of the Platform;
• applying automated controls to flag or restrict high-risk transactions;
• integrating with payment providers’ fraud detection and screening systems.

The Company reserves the right to refuse, delay, or cancel transactions where fraud or abuse is reasonably suspected.

4. Account Security and Misuse

The Company may restrict, suspend, or terminate access to the Platform where it reasonably believes that:

• an account has been compromised;
• the Platform is being used in violation of the Terms or Acceptable Use Policy;
• fraudulent, abusive, or unlawful activity is taking place.

Such actions may be taken to protect the Platform, other Users, or third parties.

5. Payment Protection and Chargebacks

The Company works with payment providers to detect and prevent fraudulent transactions, including unauthorised use of payment methods and chargeback abuse.

Where a transaction is disputed or reversed, the Company may:

• review account activity and transaction history;
• restrict access to the Platform pending investigation;
• provide relevant information to payment providers to resolve the dispute.

6. Compliance with Applicable Laws

The Company complies with applicable laws relating to fraud prevention and financial crime.

Where required, the Company may cooperate with law enforcement or regulatory authorities in connection with investigations involving suspected unlawful activity.

7. Sanctions and Geographical Restrictions

Access to the Platform may be restricted in certain jurisdictions or where required to comply with applicable sanctions laws.

The Company reserves the right to block or limit access where necessary to comply with legal or regulatory requirements.

8. Reporting Concerns

Users who become aware of suspected fraud, abuse, or misuse of the Platform are encouraged to report it to [email protected].

9. Updates to this Statement

The Company may update this Statement from time to time to reflect changes in its operations, risk profile, or applicable legal requirements.

10. Contact Details

If you have any questions about this Statement, you can contact us using the details below: