Cookie Policy

1. Introduction

This Cookie Policy ("Policy") explains how Vectara Systems Ltd, trading as Kozoon ("Company", "we", "us", "our"), uses cookies and similar tracking technologies when you visit or interact with our Platform at https://kozoon.com.

This Policy should be read together with our Privacy Policy, which provides further details on how we process personal data.

When you first visit the Platform, you will be asked to set your cookie preferences. By accepting cookies, you agree to our use of them as described in this Policy. You can update or withdraw your consent to non-essential cookies at any time through the cookie settings available on the Platform.

2. Categories of Cookies We Use

Cookies are small data files that are stored on your device when you visit a website. They help websites function properly, remember your preferences, and provide information about how the site is used.

Cookies set directly by us are known as first-party cookies, while cookies placed by external providers are referred to as third-party cookies.

We also use similar technologies, such as tracking pixels (web beacons), local storage, and session identifiers. In this Policy, we use the term “cookies” to refer to all such technologies, unless stated otherwise.

Strictly Necessary Cookies

These cookies are required for the Platform to operate properly. Without them, core features and services would not function as expected. For this reason, they are always active and do not require your consent under applicable law.

They are typically set in response to actions you take on the Platform, such as signing in, placing an order, or managing your cookie preferences.

Examples include:

• Authentication cookies - keep you logged in during your session;
• Security cookies - help protect the Platform from fraud and security threats (e.g. CSRF protection);
• Checkout and session cookies - remember your order details while you complete a purchase;
• Preference cookies - store your cookie settings and consent choices.

Functional Cookies

These cookies allow the Platform to offer additional features and a more personalised experience. They may be set by us or by third-party providers whose services are integrated into the Platform. If you choose not to enable these cookies, certain features may not work as intended.

Examples include:

• Preference cookies - remember your selected language, region, or other settings;
• User interface settings - store display and layout preferences between visits;
• Support tools - maintain context during chat or customer support interactions.
  

Analytics and Performance Cookies

These cookies help us understand how the Platform is used and how it performs. They collect information such as which pages are visited, how long users spend on the Platform, and whether any errors occur.

The data collected is aggregated or pseudonymised and is used to improve functionality, performance, and user experience. These cookies are only used with your consent.

Examples include:

• Analytics tools (such as Google Analytics or similar providers) track usage patterns, session duration, traffic sources, and navigation paths;
• Performance monitoring tools measure load times and identify technical issues.

Details of the specific cookies currently in use are available in the cookie settings on the Platform.

Targeting and Marketing Cookies

These cookies are used to deliver content and advertisements that are more relevant to your interests. They may also be used to control how often you see certain ads and to evaluate the effectiveness of marketing campaigns.

These cookies are only placed with your consent and will not be used unless you choose to enable them.

Examples include:

• Retargeting technologies allow us or our partners to display relevant ads to users who have previously visited the Platform;
• Conversion tracking tools help measure whether users who interact with ads go on to complete specific actions, such as making a purchase.

If you choose not to enable these cookies, you may still see advertisements, but they will be less relevant and not tailored to your preferences.

3. Third-Party Cookies

Some cookies used on the Platform are placed by third-party providers whose services we rely on. These providers may collect information directly from your device, and their use of cookies is governed by their own policies.

We do not control how third-party cookies operate. Examples of such providers may include analytics services (e.g. Google), payment and authentication providers, and customer support tools.

We encourage you to review the privacy and cookie policies of these third parties to understand how your data is handled.

A current list of third-party providers and cookies used on the Platform can be made available upon request sent to [email protected].

4. Cookie Retention Periods

The duration for which a cookie remains on your device varies depending on its type:

• Session cookies: deleted automatically when you close your browser.
• Persistent cookies: remain on your device for a defined period, typically ranging from 30 days to 24 months, as specified in the cookie preference centre.
• Third-party cookies: retention periods are set by the respective third-party provider and are outside the Company's control.

The lifespan of cookies may vary depending on the provider and their function. Where possible, we limit retention to what is necessary for the relevant purpose.

5. Managing Your Cookie Preferences

You can manage your cookie preferences at any time using the following methods:

• Cookie preference centre → accessible via the cookie consent banner on the Platform or the "Cookie Settings" link in the Platform footer. You can opt in or out of non-essential cookie categories at any time.
• Browser settings → most web browsers allow you to control cookies through the browser's settings. You can set your browser to refuse all or certain cookies, or to alert you when cookies are being set. Please note that disabling strictly necessary cookies may impair your ability to use the Platform.
• Third-party opt-out tools → for analytics cookies, you may use browser extensions such as the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). For advertising cookies, you may use the Your Online Choices tool (https://www.youronlinechoices.eu) or the Digital Advertising Alliance opt-out (https://optout.aboutads.info).

Please note, that withdrawing consent to cookies does not affect the lawfulness of processing that occurred prior to withdrawal.

6. Legal Basis for Cookies (UK and EU Legal Framework)

The use of cookies on the Platform is governed by applicable laws in the jurisdictions where users are located.

In the United Kingdom, this includes the Privacy and Electronic Communications Regulations (PECR), alongside the UK GDPR. We follow the guidance issued by the Information Commissioner’s Office (ICO) when implementing cookies and similar technologies.

For users in the European Economic Area, cookies are regulated by the ePrivacy Directive and relevant national laws. We apply a consistent approach to consent, ensuring that non-essential cookies are only used where valid user consent has been obtained.

7. Changes to this Policy

The Company may update this Cookie Policy from time to time to reflect changes in the cookies used, applicable law, or regulatory guidance. Material changes will be notified via the cookie consent banner or a notice on the Platform. The current version of this Policy is always accessible on the Platform.

8. Contact Details