Terms of Use

By accessing the Platform, creating an account, or completing an Order, the User unconditionally agrees to be legally bound by this Agreement. The services available on the platform https://kozoon.com are provided by the company Vectara Systems Ltd, a private limited company incorporated under the laws of England and Wales, with company number 17098677, whose registered office is at 20 Wenlock Road, London, N1 7GU, England. IIf the User does not accept these Terms in their entirety, the User must immediately cease all use of the Platform.

These Terms apply to all Users regardless of the device or method by which the Platform is accessed. Users who are natural persons represent and warrant that they have attained the age of majority and possess full legal capacity to enter into binding contractual obligations.

The Company reserves the right to amend this Agreement at any time by publishing a revised version on the Platform. Amendments take effect upon publication. Continued use of the Platform following any amendment constitutes acceptance of the revised terms. Users are advised to review this Agreement periodically.

Definitions

• Agreement - these Terms of Use, together with all policies incorporated herein by reference, forming the legally binding agreement between the User and the Company.
• AI Services - an artificial-intelligence-powered software-as-a-service features accessible through the Platform on a prepaid token basis, including generative, analytical, and assistive AI tools as described on the Website.
• Company - Vectara Systems Ltd, a private limited company incorporated under the laws of England and Wales, with company registration number 17098677, whose registered office is at 20 Wenlock Road, London, N1 7GU, England, trading as Kozoon through the Platform at https://kozoon.com.
• Order - a confirmed purchase request submitted by the User through the Platform for AI Service access.
• Platform - the website accessible at https://kozoon.com, including all subdomains, associated APIs, and any related applications operated by the Company.
• Token - a unit of prepaid computational credit purchased by the User and consumed upon use of the AI Services. Tokens represent prepaid access entitlements and do not constitute monetary instruments or legal tender, but may be eligible for refund in limited circumstances as set out in the Refund and Cancellation Policy. Tokens are non-transferable and expire in accordance with Section 4 of the Refund and Cancellation Policy.
• User - any natural person aged 18 years or above, or any legal entity, that accesses, registers on, or transacts through the Platform.

1. Use of AI Services

1.1. License Grant

The Company grants the User a limited, non-exclusive, non-transferable, and revocable right to access and use the AI Services available on the Platform solely for the User’s internal and lawful purposes, in accordance with this Agreement.

1.2. Prohibited Use

The User shall not, directly or indirectly:

• exceed or misuse the granted access to the AI Services;
• use the AI Services, or related materials to develop, train, or improve any competing artificial intelligence systems or services;
• extract or harvest data from the Platform by automated or non-automated means, including scraping or similar techniques;
• use any documentation or materials provided by the Company for training machine learning or AI models;
• generate or use output in a manner that infringes intellectual property rights, violates applicable laws, or harms the rights of any third party;
• submit inputs to the AI Services that are unlawful, harmful, defamatory, discriminatory, or that infringe third-party intellectual property rights;
• engage in any conduct intended to manipulate, defraud, or harm the Company, other Users, or any third party.
• include in any Input any sensitive personal data, including but not limited to health information, financial account data, or government-issued identifiers.

1.3. High-Risk Use

The AI Services are not designed for use in high-risk systems or applications (including those classified as high-risk under applicable law, such as the EU AI Act). The User must not use the AI Services for such purposes without prior written approval from the Company.

1.4. Intellectual Property and Output

All rights, title, and interest in and to the Platform and AI Services remain with the Company.

To the extent permitted by applicable law, the User retains rights to the content generated through the AI Services based on User inputs (“Output”). However, the Company makes no representations that such Output qualifies for intellectual property protection.

1.5. Nature of AI Output

The User acknowledges and agrees that:

• Output may not be accurate, complete, error-free, or fit for any particular purpose;
• Output may not reflect the views of the Company or its third-party providers;
• Output may be similar or identical to content generated for other users;
• Output does not constitute, and must not be relied upon as, professional advice of any kind.

The User is solely responsible for reviewing, validating, and assessing the accuracy and appropriateness of any Output prior to its use, publication, or reliance, including performing human review where required by applicable law or industry standards. Any factual statements contained in Output must be independently verified.

1.6. AI Use in Service Delivery

The Company may use AI technologies in providing the Platform, including in the development, maintenance, and improvement of its services and any related deliverables.

1.7. No Liability for Output

The Company shall not be responsible for any claims arising from or related to the User’s use of Output, including claims of intellectual property infringement.

1.8. Usage Data

The Company may collect and use technical and operational data related to the use of the Platform (“Usage Data”) for purposes such as analytics, security, maintenance, and improvement of services.

Any data derived from User content will be processed in aggregated or anonymized form and will not identify the User.

2. General

2.1. Eligibility

Access to the Platform is permitted only to individuals who have reached at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. The Company does not intentionally allow access to, or collect personal data from, individuals who do not meet this requirement.

The Company reserves the right, at its sole discretion, to assess and verify a User’s eligibility to access and use the Platform at any time. Where a User fails to meet the applicable requirements, the Company may suspend, restrict, or permanently terminate access without prior notice.

Use of the Platform is prohibited for individuals who are subject to, located in, or ordinarily resident in any jurisdiction subject to comprehensive economic or financial sanctions imposed or administered by competent authorities, including but not limited to the United Nations Security Council, the European Union, HM Treasury (including OFSI), or the United States (including OFAC). By using the Platform, the User represents and warrants ongoing compliance with all applicable sanctions laws and regulations.

2.2. Account Registration

Certain features of the Platform require the creation of a User account. Users must supply accurate, current, and complete information at the time of registration and must promptly update such information in the event of any change.

Account sharing, resale of account access, or any form of credential pooling is strictly prohibited and constitutes grounds for immediate account termination.

2.3. Security and Account Responsibility

The User shall immediately notify the Company upon becoming aware of any unauthorized access to, or compromise of, their account used to access the Platform or AI Services.

The User must also promptly inform the Company at [email protected] of any security incidents, including malware, vulnerabilities, or malicious activities within the User’s systems or environment that could adversely affect the Platform or AI Services.

Access to the AI Services must be limited strictly to authorized users. The User is solely responsible for maintaining appropriate security measures within their own systems, including safeguarding access credentials and ensuring the secure transmission, storage, and protection of any User Content processed through the Platform.

3. AI Services - Prepaid Token Access

3.1 Nature of the AI Services

The Company provides access to AI-powered tools on a prepaid basis. AI Services are assistive in nature and produce Outputs based on probabilistic machine-learning models. Outputs are non-deterministic and may vary between identical inputs. AI outputs do not constitute professional, legal, financial, medical, or any other regulated advice.

3.2. Token Purchase and Consumption

AI Service access is governed by Token allocation. Tokens are purchased in advance and deducted from the User's balance upon use. Token quantities, pricing, and applicable expiry periods are displayed on the Platform at the time of purchase. The Company reserves the right to adjust Token pricing and allocation terms prospectively with reasonable notice.

3.3. Token Expiry

Tokens expire as specified at the time of purchase and in accordance with Section 4 of the Refund and Cancellation Policy. The Company does not extend Token validity periods except in cases of documented service unavailability attributable to the Company.

3.4. Service Availability

The AI Services are provided on a commercially reasonable effort basis. The Company does not warrant uninterrupted, error-free, or continuous availability of the AI Services. Scheduled and unscheduled maintenance windows may affect availability. The Company shall not be liable for any loss arising from temporary service unavailability.

4. Intellectual Property

4.1. Ownership of Intellectual Property

All intellectual property rights in and to the Platform, its design, content, software, trademarks, and AI models are and shall remain the exclusive property of the Company or its licensors. Nothing in this Agreement grants the User any rights in or to the Company's intellectual property beyond the limited licence described herein.

4.2. Grant of Licence

Subject to this Agreement, the Company grants the User a non-exclusive, non-transferable, revocable, limited licence to access and use the Platform for personal or internal business purposes in accordance with these Terms.

4.3. User Content and Licence to Company

Users retain ownership of any content or data they submit to the Platform. By submitting content, the User grants the Company a non-exclusive, royalty-free, worldwide licence to use such content solely as necessary to provide the Services.

5. Disclaimers of Warranties

5.1. Nature of AI Output

The AI Services and any Output made available through the Platform may be incomplete, inaccurate, or contain errors, and may result in failures, disruptions, or loss of data.

5.2. “As Is” Provision

The Platform, AI Services, and Output are provided by the Company on an “as is” and “as available” basis, without any representations or warranties of any kind.

5.3. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Company, its affiliates, licensors, and service providers expressly disclaim all warranties, whether express, implied, statutory, or otherwise, including any warranties of accuracy, reliability, availability, security, fitness for a particular purpose, merchantability, non-infringement, or that the AI Services or Output will meet the User’s requirements.

5.4. No Guarantee of Output Quality or Rights Clearance

The Company does not warrant that the Output will be unique, error-free, or free from third-party rights claims, including intellectual property, privacy, or defamation-related claims.

5.5. No Reliance / No Warranty from Information Provided

No statements, guidance, or information provided via the Platform, nor any service level commitments, shall be interpreted as a warranty or guarantee in relation to the AI Services or Output.

5.6. Third-Party References

Any references to third parties that may appear in the Output do not imply any affiliation with, endorsement by, or relationship to such third parties.

6. Limitation of Liability

6.1. Indemnification by User

The User shall defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, including their respective officers, directors, employees, and contractors, from and against any and all claims, demands, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or in connection with:

• the User’s access to or use of the Platform or AI Services, including any use of Output or any products or services developed or made available using the AI Services;
• any breach of this Agreement or applicable law;
• any infringement or violation of third-party rights, including intellectual property, privacy, or confidentiality rights;
• any fraud, intentional misconduct, gross negligence, or criminal acts by the User or persons acting on their behalf.

For the avoidance of doubt, the Company does not provide any indemnification to the User in respect of the AI Services, Input, or Output.

6.2. Exclusion of Damages

To the maximum extent permitted by applicable law, neither the Company nor its affiliates, licensors, or service providers shall be liable for:

• any indirect, incidental, consequential, special, punitive, or exemplary damages;
• any loss of profits, revenue, business opportunities, goodwill, or anticipated savings;
• any loss, corruption, or inaccuracy of data, or interruption of use;
• any costs of obtaining substitute services or technologies,

whether arising in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

6.3. Limitation of Liability

To the maximum extent permitted by applicable law, the total aggregate liability of the Company arising out of or in connection with the Platform, AI Services, or these Terms shall not exceed the greater of:

• the total fees paid by the User to the Company for the AI Services during the six (6) months preceding the event giving rise to the claim; or
• one hundred (100) GBP.

6.4. Exceptions

Nothing in this Agreement limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

7. Suspension and Termination

7.1. Right to Suspend or Terminate

The Company may, at its sole discretion, suspend or permanently terminate a User's access to the Platform if the User breaches this Agreement, engages in conduct that poses a risk to the integrity or security of the Platform, or if required to do so by applicable law or regulatory authority. Where the circumstances permit and it is legally permissible to do so, the Company will endeavour to provide reasonable prior notice of termination to Users; in cases of fraud, security breach, or regulatory obligation, suspension or termination may take effect immediately and without prior notice.

7.2. Effect of Termination

Upon termination, the User's right to access the Platform ceases immediately. Any outstanding Token balance at the time of termination for cause shall be forfeited without right to refund. Provisions of this Agreement that, by their nature, should survive termination shall continue to apply.

8. Force Majeure

The Company shall not be in breach of this Agreement or liable for any delay in performance or failure to perform arising from causes beyond its reasonable control, including, without limitation, acts of God, pandemic, governmental action, national emergency, civil unrest, cyberattacks, infrastructure failure, or disruption of critical third-party services.

9. Beta and Experimental Features

9.1. Availability of Beta Features

The Company may, from time to time, offer certain features, tools, or capabilities of the AI Services on a beta or experimental basis ("Beta Features"). Beta Features are provided without warranty of any kind and may be modified, suspended, or discontinued at any time. Where practicable and where the Beta Feature has been accessed using paid Tokens, the Company will endeavour to provide reasonable advance notice of material changes or withdrawal. Users who access Beta Features do so at their own risk and acknowledge that such features may contain errors, produce inaccurate outputs, or behave unpredictably. The Company shall have no liability for any loss or damage arising from reliance on Beta Features.

9.2. Use at Own Risk

Beta Features may be subject to additional terms notified to the User at the time of access. Where a Beta Feature is withdrawn, no refund of Tokens or fees attributable to that feature shall be payable unless separately agreed in writing.

10. Minor Protection

10.1. Age Requirement

The Platform and Services are intended solely for use by individuals who have attained the age of 18 years, or the age of majority in their jurisdiction of residence, whichever is higher. The Company does not knowingly permit the registration of accounts by, or the collection of personal data from, persons below this age threshold.

10.2. Action in Case of Underage Use

Where the Company has reason to believe that a User is below the applicable minimum age, the Company reserves the right to suspend or terminate that User's account immediately and to delete any associated personal data, without liability.

10.3. Notification by Parents or Guardians

Parents and guardians who become aware that a minor has registered on the Platform without their consent are requested to notify the Company promptly at [email protected] so that appropriate action may be taken.

11. Service Usage Limits and Fair Use

11.1. Application of Usage Limits

The Company may apply rate limits, usage caps, or fair use thresholds to the AI Services in order to maintain service quality, prevent abuse, and ensure equitable access for all Users. Applicable limits are disclosed on the Platform at the time of purchase or within the User's account dashboard. The Company reserves the right to adjust usage limits with reasonable prior notice where operationally necessary.

11.2. Prohibited Circumvention and Abuse

Automated, scripted, or programmatic use of the AI Services in a manner that circumvents published rate limits, or that imposes a disproportionate burden on the Platform's infrastructure, constitutes a breach of this Agreement and may result in immediate suspension of access without refund.

12. Business Users

12.1. Application to Business Users

Where the User is acting in the course of a business, trade, or profession ("Business User"), the following applies in addition to the general terms of this Agreement. Business Users acknowledge that the consumer protection provisions of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to transactions entered into in the course of business. The limitation of liability in Section 6 shall apply in full as between the Company and a Business User.

12.2. Responsibility for Commercial Use

Business Users who access the AI Services for commercial output generation, internal tooling, or integration into third-party products and services are solely responsible for ensuring that such use complies with applicable professional, regulatory, and licensing requirements in their sector.

13. Online Dispute Resolution

13.1. United Kingdom Consumers

For consumers resident in the United Kingdom, the Company participates in the good-faith dispute resolution process described in Section 18. Consumers may also utilise the UK's Online Dispute Resolution (ODR) framework where applicable. Information on ADR providers approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 is available at https://www.gov.uk/find-a-dispute-resolution-service.

13.2. European Union Consumers

Consumers in the European Union may access the European Commission's ODR platform at https://ec.europa.eu/consumers/odr for the resolution of disputes relating to online purchases.

14. Governing Law and Dispute Resolution

14.1. Governing Law

This Agreement and any dispute or claim arising out of or in connection with it, or its subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

14.2. Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement.

14.3. Good-Faith Resolution

The Company and User agree to make reasonable good-faith efforts to resolve any dispute through direct negotiation before commencing formal proceedings.

14.4. Consumer Protection Carve-Out

If the User is a consumer habitually resident in a jurisdiction where mandatory consumer protection provisions apply, such provisions shall not be affected by this clause.

15. General Provisions

15.1. Entire Agreement

This Agreement, together with the Privacy Policy, Cookie Policy, Refund and Cancellation Policy, Acceptable Use Policy, AML/Fraud Prevention Statement, AI Product Disclaimer and Limitations, AI Ethics and Responsible Use Statement, and Intellectual Property Policy, constitutes the entire agreement between the parties with respect to its subject matter.

15.2. Severability

If any provision of this Agreement is held invalid, illegal, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

15.3. No Waiver

Any failure by the Company to enforce a right under this Agreement shall not constitute a waiver of that or any other right.

15.4. Assignment

The Company may assign this Agreement or any of its rights or obligations hereunder without restriction. The User may not assign or transfer any rights or obligations under this Agreement without the prior written consent of the Company.

15.5. Language

This Agreement is drawn up in the English language. Where any translation is made available for convenience, the English language version shall prevail in the event of any inconsistency.

16. Contact Details

For all enquiries relating to these Terms of Use, Users may contact the Company at: